Policies

Privacy Policy

 

Protecting your private information is our priority. This Statement of Privacy applies to the http://www.guildandgentry.com and Guild and Gentry LLC and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Guild and Gentry LLC include http://www.guildandgentry.com and Guild and Gentry. The Guild and Gentry website is a ecommerce site. By using the Guild and Gentry website, you consent to the data practices described in this statement.

 

Collection of your Personal Information

Guild and Gentry may collect personally identifiable information, such as your name. If you purchase Guild and Gentry's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. Guild and Gentry may also collect anonymous demographic information, which is not unique to you, such as your age and gender. We may gather additional personal or non-personal information in the future.

 

Information about your computer hardware and software may be automatically collected by Guild and Gentry. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Guild and Gentry website.

 

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Guild and Gentry's public message boards, this information may be collected and used by others.

 

Guild and Gentry encourages you to review the privacy statements of websites you choose to link to from Guild and Gentry so that you can understand how those websites collect, use and share your information. Guild and Gentry is not responsible for the privacy statements or other content on websites outside of the Guild and Gentry website.

 

Use of your Personal Information

Guild and Gentry collects and uses your personal information to operate its website(s) and deliver the services you have requested.

 

Guild and Gentry may also use your personally identifiable information to inform you of other products or services available from Guild and Gentry and its affiliates. Guild and Gentry may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

 

Guild and Gentry does not sell, rent or lease its customer lists to third parties.

 

Guild and Gentry may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Guild and Gentry, and they are required to maintain the confidentiality of your information.

 

Guild and Gentry may keep track of the websites and pages our users visit within Guild and Gentry, in order to determine what Guild and Gentry services are the most popular. This data is used to deliver customized content and advertising within Guild and Gentry to customers whose behavior indicates that they are interested in a particular subject area.

 

Guild and Gentry will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Guild and Gentry or the site; (b) protect and defend the rights or property of Guild and Gentry; and, (c) act under exigent circumstances to protect the personal safety of users of Guild and Gentry, or the public.

 

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Guild and Gentry uses the following:

 

SSL encryption

 

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

 

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

 

Children Under Thirteen

Guild and Gentry does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

 

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Guild and Gentry by contacting us here:

- Web page: www.guildandgentry.com

- Email:  info@guildandgentry.com

- Phone: 601-778-7987

 

Changes to this Statement

Guild and Gentry will occasionally update this Statement of Privacy to reflect company and customer feedback. Guild and Gentry encourages you to periodically review this Statement to be informed of how Guild and Gentry is protecting your information.

 

Contact Information

Guild and Gentry welcomes your questions or comments regarding this Statement of Privacy. If you believe that Guild and Gentry has not adhered to this Statement, please contact Guild and Gentry at:

 

Guild and Gentry LLC

321 N Magnolia St.

Laurel, Mississippi 39440

 

Email Address:

info@guildandgentry.com

 

Telephone number:

601-778-7987

 

Effective as of April 01, 2017

 

 

Return Policy

Items may be returned for a full refund or exchanged within 7 days of purchase.  Merchandise must be in original, unworn condition, with tags, and proof of purchase is required.  No returns or exchanges on tailored or custom clothing will be accepted.  No returns or exchanges will be accepted on final sale items.  Returns will be issued store credit via gift card.  For gift returns, a gift receipt is required, and refunds will be issued via gift card.  For online orders and returns, shipping is the responsibility of the customer, except in the case of incorrect orders.  If an order is shipped containing a different item than was purchased, return shipping will be paid by Guild and Gentry and the order corrected at no cost to the customer.  If you have received an incorrect order, please email a copy of your receipt and photos of the incorrect item, including store tags, to info@guildandgentry.com.  Orders that are returned without a preemptive email are not eligible for free shipping.  We do not accept returns on Social Light lighters.  For issues with Social Light lighters, please contact them directly at info@sociallighters.com.

 

Special Orders (not including made to measure items)

Any item not found in store and available from the manufacturer can be special ordered.  Customers who wish to place a special order will be required to fill out the Special Order Request form.  Any special orders that are not paid for in full within 7 days of their receipt by Guild and Gentry will be released for sale in store. 

 

Payment Types

Shoplifters will be prosecuted to the fullest extent of the law.  Guild and Gentry accepts cash, local checks, credit, or debit cards.  Checks will only be accepted if issued from a bank with a branch in Jones County, MS, and must show the writer’s name, phone number, driver’s license number, and a physical address.  If paying with a business check, the writer’s name, phone number, and driver’s license number must be listed.  See returned check policy below. No store credit will be issued.  If participating in Guild and Gentry’s Made To Measure subscription plan, initial payment is due at time of measurement, and a credit or debit card must be left on file.  Charges will be run monthly based on plan guidelines until balance is paid in full.  If the card on file is declined, customer will be contacted via phone and subscription suspended pending resolution. 

 

Returned Check Policy

It is a crime to intentionally write bad checks.  If a check is returned for insufficient funds, a Guild and Gentry representative will first reach out to the customer for resolution between 8AM and 9PM the next business day.  If contact cannot be made or no mutual resolution established, a certified letter with return receipt and a copy of the check will be mailed to the customer.  If payment is still withheld, Guild and Gentry will directly contact the bank holding the checking account and request funds.  If funds are still unavailable or the bad check was written intentionally, Guild and Gentry will take the necessary legal steps, including but not limited to prosecution. 

 

Hours of Operation

Guild and Gentry is open from 10AM - 5PM, Tuesday - Friday, 10AM-4PM Saturday, or by appointment.  Guild and Gentry reserves the right to change these hours at the owners’ discretion. 

 

Gift Registry

Gift wrap is available for an additional $2.00.  Any in-store or special order item may be a registry item.  Guild and Gentry Groom’s Registry participants will be asked to fill out the Groom’s Registry form, which will be kept on file, and will detail how gifts are to be received by the registrant.  Delivery fees apply.

 

Soliciting

ABSOLUTELY NO CASH DONATIONS will be given to any group at any time.  Soliciting is strictly prohibited.  The Glory House in Laurel, MS, is the exclusive charitable partner of Guild and Gentry, and has been thoroughly vetted as a registered 501c3.  All solicitations for individual financial assistance will be referred to The Glory House.   

 

Delivery

Local delivery service is available in Jones, Jasper, Clarke, Wayne, Lamar, Forrest, Covington, and Smith Counties for an additional fee.  See fee schedule below.  Purchases and delivery fees must be paid prior to date of delivery.  Deliveries must be scheduled in advance with Caroline Burks (601.319.9404) and will be completed within 48 hrs of purchase (or, in the case of special order items, receipt of order from manufacturer by Guild and Gentry).  For deliveries that include both clothing and furnishings, each category will be totaled separately and the higher delivery fee applied. 

 

CLOTHING AND ACCESSORIES (items under 25 lbs)

Order Cost Delivery Fee

< $500 $50

$500-$1,000  $25

> $1,000 Free

 

FURNISHINGS AND HOME GOODS (items over 25 lbs)

Order Cost Delivery Fee

< $500 $100

$500-$1,000  $150

> $1,000 15% of order cost or $200, whichever is greater

 

Shipping

Guild and Gentry ships anywhere within the continental United States.  Shipping costs vary by weight, speed, and distance, and shipping methods are chosen by the customer online at checkout.  For shipped orders called into Guild and Gentry, customer will choose shipping methods over the phone and will be asked to sign and return a waiver to that effect before goods will be shipped.  Guild and Gentry vouches for the accuracy of orders at time of shipment; any defect or error in shipped product that originated in-store will be corrected at no cost to the customer, see above Return Policy.  Guild and Gentry is not responsible for items lost, stolen, mishandled, or damaged in shipping, and any claims to that end must be made with the shipping company.  Orders placed after 12PM will not be processed until the next business day.  Guild and Gentry does not ship to PO boxes, or to rural addresses where USPS does not deliver.  Lost, damaged, or delayed orders shipped to undeliverable addresses will not be refunded by Guild and Gentry.  For any questions about shipping, please call our store at 601-778-7987.

 

 

 

Hiring Policy

Guild and Gentry is an equal opportunity employer.  We do not discriminate based on gender, race, religion, or sexual orientation.  To apply for a position with Guild and Gentry, please submit a cover letter and resume with references to info@guildandgentry.com.  If a position is available, qualified applicants will be asked to fill out the Guild and Gentry Employment Application and  contacted to schedule an in-person interview.  Guild and Gentry reserves the right to contact all listed references, view the applicant’s social media profiles, and conduct a thorough background check of any applicant.  If an applicant is hired, a starting date and pay rate will be determined by Guild and Gentry. 

 

Scheduling Policy

Employee schedules will be determined by the active manager of Guild and Gentry.  Time off must be requested at least one week in advance, prior to the manager posting the upcoming schedule.  Time off requests after the schedule is posted will not be honored.